How To install ViciDial/astGUIclient 2.2.1 With Asterisk 1.4.21.2 On CentOS 5.5
How To install ViciDial/astGUIclient 2.2.1 With Asterisk 1.4.21.2 On CentOS 5.5
Introduction
VICIDIAL is an enterprise class, open source, call center suite in use by many large call centers around the world.
Asterisk is software that turns an ordinary computer into a voice communications server.
Together, you have a full featured predictive dialer.
It can also function as an ACD for inbound calls, or closer calls coming from VICIDIAL outbound fronters.
It is capable of inbound, outbound, and blended call handling.
VICIDIAL even allows you to have agents logged in from remote locations.
Preliminary Notes
In this tutorial I will be installing this on a newly installed CentOS 5.5 64-bit dedicated server that I am leasing from a data center. It has no control panel (cPanel, Plesk, ISPconfig, etc..) because a control panel is not needed. Your should be comfortable using a command line terminal in Linux and know basic server administration. These same instructions apply to CentOS 5.5 32-bit except for one minor change when editing the php.ini for eAccelerator in which I pointed out in that part of the configuration.
This tutorial will not explain how to configure or use vicidial. For that, I recommend purchasing the Agent and Managers Manual from www.eflo.net. This is required reading. There is also a free version of the Agent and Manager's Manual available for download that will help. You may also use the forums to ask specific questions.
This tutorial is a derivative of the original scratch install instructions found in the astguiclient source package. It has been adapted to CentOS.
From time to time this page will get updated.
You must login as root to install the following software.
Update the system
Make sure you update the system first, then reboot if you installed an updated kernel.
yum -y update
reboot
Install the following software
yum install gcc gcc-c++ php php-devel php-gd gd-devel php-mbstring php-mcrypt php-imap php-ldap php-mysql php-odbc php-pear php-xml php-xmlrpc curl curl-devel perl-libwww-perl ImageMagick libxml2 libxml2-devel httpd libpcap libpcap-devel ncurses ncurses-devel screen sox mysql-server mysql-devel ntp kernel-devel mutt
Setup MySQL
Setup default MySQL tables, start MySQL and configure root password
Replace "mypassword" with your real password.
mysql_install_db
/etc/init.d/mysqld start
/usr/bin/mysqladmin -u root password 'mypassword'
Update the time zone
Configure the system time and update it. (I set the server time zone to Arizona, so this is how I did it)
rm /etc/localtime
ln -sf /usr/share/zoneinfo/US/Arizona /etc/localtime
rdate -s nist1-ny.ustiming.org
Changes take effect immediately after you run the rdate command.
Have a look inside /usr/share/zoneinfo/US/ for different time zones.
Turn off ntpd and remove it from bootup runlevels.
You will be running ntpdate from cron instead.
service ntpd stop
chkconfig ntpd off
Setup CPAN and install some modules
Run the following command
perl -MCPAN -e shell
You will then go through CPAN setup, just hit ENTER for most prompts except
for the mirrors list, you will want to select at least 4 mirrors
- yes for manual configuration
- enter for the next 18 prompts
- for the "make install" option, it's a good idea to add UNINST=1
- enter for the next 4 prompts
- select your continent and country
- select a few cpan mirrors
- enter for the next 2 prompts
Once you see the cpan> prompt you can begin installing modules.
This may take a while.
install MD5
install Digest::MD5
install Digest::SHA1
install readline
install Bundle::CPAN
reload cpan
install DBI
force install DBD::mysql
install Net::Telnet
install Time::HiRes
install Net::Server
install Switch
install Mail::Sendmail
install Unicode::Map
install Jcode
install Spreadsheet::WriteExcel
install OLE::Storage_Lite
install Proc::ProcessTable
install IO::Scalar
install Spreadsheet::ParseExcel
install Curses
install Getopt::Long
install Net::Domain
install Term::ReadKey
install Term::ANSIColor
quit
In the end, I usually run all these commands once again to make sure its all installed.
Installing the Asterisk-Perl module
NOTE: Do NOT use the 0.09 or any newer version, they do not work with ViciDial.
cd /usr/src
wget http://asterisk.gnuinter.net/files/asterisk-perl-0.08.tar.gz
tar -zxf asterisk-perl-0.08.tar.gz
cd asterisk-perl-0.08
perl Makefile.PL
make all
make install
Installing additional software from source (optional, but highly recommended)
Next, you will download, compile and install the following software.
- lame
- ttyload
- iftop
- mtop
- mytop
- sipsak
- ploticus
LAME:
LAME is an MP3 encoder used to convert audio files from WAV to MP3. Some prefer GSM usually, but others have standardized on MP3 so you would need this utility to be loaded to use that option.
cd /usr/src
wget http://downloads.sourceforge.net/project/lame/lame/3.98.2/lame-398-2.tar.gz
tar -zxf lame-398-2.tar.gz
cd lame-398-2
./configure
make
make install
TTYLOAD:
ttyload is a simple terminal application that shows the processor load in a graphical time-based scrolling graph. I use it to view how loaded the system is and it visualizes load spikes very well.
cd /usr/src
wget http://www.daveltd.com/src/util/ttyload/ttyload-0.5.tar.gz
tar -zxf ttyload-0.5.tar.gz
cd ttyload-0.5
make
ln -s /usr/src/ttyload-0.5/ttyload /usr/bin/ttyload
IFTOP:
iftop is a good console bandwidth visualization tool that shows you active connections, where they are going to/from and how much of your precious bandwidth they are using.
cd /usr/src
wget http://www.ex-parrot.com/~pdw/iftop/download/iftop-0.17.tar.gz
tar -zxf iftop-0.17.tar.gz
cd iftop-0.17
./configure
make
make install
MTOP:
mtop is a great utility for real-time monitoring of mysql and the queries that are running in it.
Note: the root mysql password must be blank before
installing this
mysql -u root -p
Enter your MySQL password, then the following MySQL command:
SET PASSWORD FOR root@localhost=PASSWORD('');QUIT;
cd /usr/src
wget http://downloads.sourceforge.net/project/mtop/mtop/v0.6.6/mtop-0.6.6.tar.gz
tar -zxf mtop-0.6.6.tar.gz
cd mtop-0.6.6
perl Makefile.PL
make
make install
Enter the following MySQL command to put your root password back the way it was originally
Replace "mypassword" with your real password.
SET PASSWORD FOR root@localhost=PASSWORD('mypassword');QUIT;
MYTOP:
mytop is is an optional utility for monitoring the threads
and overall performance of mysql
Note: the root mysql password must be blank before
installing this
mysql -u root -p
Enter your MySQL password, then the following MySQL command:
SET PASSWORD FOR root@localhost=PASSWORD('');QUIT;
cd /usr/src
wget http://jeremy.zawodny.com/mysql/mytop/mytop-1.6.tar.gz
tar -zxf mytop-1.6.tar.gz
cd mytop-1.6
perl Makefile.PL
make
make test
make install
Enter the following MySQL command to put your root password back the way it was originally
Replace "mypassword" with your real password.
SET PASSWORD FOR root@localhost=PASSWORD('mypassword');QUIT;
SIPSAK:
sipsak is an optional utility that VICIDIAL can use to send messages to an agent's SIP-based phone(like the Snom 320) to display text on their LCD screen.
cd /usr/src
wget http://download.berlios.de/sipsak/sipsak-0.9.6-1.tar.gz
tar -zxf sipsak-0.9.6-1.tar.gz
cd sipsak-0.9.6
./configure
make
make install
/usr/local/bin/sipsak --version
PLOTICUS:
ploticus is a free graph creation package that allows you to create line graphs within PNG files simply by creating a config file and a data file. ViciDial uses this package to generate server performance graphs that can be displayed real-time within the ViciDial reports page.
cd /usr/src
wget http://downloads.sourceforge.net/project/ploticus/ploticus/2.41/pl241src.tar.gz
tar -zxf pl241src.tar.gz
cd pl241src/src/
make clean
make
make install
mkdir -p /var/www/html/vicidial/ploticus/
cp pl /var/www/html/vicidial/ploticus/
Installing eAccelerator for PHP
Install the php module
cd /usr/src
wget http://sourceforge.net/projects/eaccelerator/files/eaccelerator/eAccelerator 0.9.6.1/eaccelerator-0.9.6.1.zip/download
unzip eaccelerator-0.9.6.1.zip
cd eaccelerator-0.9.6.1
export PHP_PREFIX="/usr"
$PHP_PREFIX/bin/phpize
./configure --enable-eaccelerator=shared --with-php-config=$PHP_PREFIX/bin/php-config
make
make install
Configure php.ini
nano /etc/php.ini
You will want to make sure NOTICE logging is turned off:
error_reporting = E_ALL & ~E_NOTICE
memory_limit = 48M
short_open_tag = On
max_execution_time = 330
max_input_time = 360
post_max_size = 48M
upload_max_filesize = 42M
default_socket_timeout = 360
Add the following lines to the dynamic extensions section of php.ini:
Note: For CentOS 32-bit, use this below: zend_extension="/usr/lib/php/modules/eaccelerator.so"
zend_extension="/usr/lib64/php/modules/eaccelerator.so"
;For CentOS 32-bit: zend_extension="/usr/lib/php/modules/eaccelerator.so"
eaccelerator.shm_size="48"
eaccelerator.cache_dir="/tmp/eaccelerator"
eaccelerator.enable="1"
eaccelerator.optimizer="1"
eaccelerator.check_mtime="1"
eaccelerator.debug="0"
eaccelerator.filter=""
eaccelerator.shm_max="0"
eaccelerator.shm_ttl="0"
eaccelerator.shm_prune_period="0"
eaccelerator.shm_only="0"
eaccelerator.compress="1"
eaccelerator.compress_level="9"
mkdir /tmp/eaccelerator
chmod 0777 /tmp/eaccelerator
php -v
You should see something like this:
PHP 5.1.6 (cli) (built: Jan 13 2010 17:09:42)
Copyright (c) 1997-2006 The PHP Group
Zend Engine v2.1.0, Copyright (c) 1998-2006 Zend Technologies
with eAccelerator v0.9.6.1, Copyright (c) 2004-2010 eAccelerator, by eAccelerator
Editing the Apache config file
nano /etc/httpd/conf/httpd.conf
To disable logging, change:
CustomLog logs/access_log common
to this:
CustomLog /dev/null common
To enable web browsing of Recordings on Asterisk server, add this:
Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"
<Directory "/var/spool/asterisk/monitorDONE">
Options Indexes MultiViews
AllowOverride None
Order allow,deny
Allow from all
<files *.mp3>
Forcetype application/forcedownload
</files>
</Directory>
Restart the Apache web server to apply the changes
/etc/init.d/httpd restart
Installing Asterisk
At the time of this writing, you cannot install the latest version of Asterisk 1.6 or 1.8.
ViciDial 2.2.1 is currently compatible with Asterisk 1.4.21.2. This version of Asterisk also needs to be patched to work with vicidial correctly.
mkdir /usr/src/asterisk
cd /usr/src/asterisk
wget http://downloads.digium.com/pub/asterisk/old-releases/asterisk-1.4.21.2.tar.gz
wget http://downloads.digium.com/pub/zaptel/zaptel-1.4.12.1.tar.gz
wget http://downloads.asterisk.org/pub/telephony/libpri/old/libpri-1.4.9.tar.gz
tar -zxf asterisk-1.4.21.2.tar.gz
tar -zxf zaptel-1.4.12.1.tar.gz
tar -zxf libpri-1.4.9.tar.gz
cd libpri-1.4.9
make clean
make
make install
cd ../zaptel-1.4.12.1
./configure
make clean
make
make install
make config
cd ../asterisk-1.4.21.2
wget http://www.eflo.net/files/enter.h
wget http://www.eflo.net/files/leave.h
mv -f enter.h apps/enter.h
mv -f leave.h apps/leave.h
wget http://download.vicidial.com/asterisk-patches/1.4-gsm-gcc4.2.patch
patch -p1 ./codecs/gsm/Makefile 1.4-gsm-gcc4.2.patch
wget http://download.vicidial.com/conf/res_agi_defunct.patch
patch -p1 < res_agi_defunct.patch
File to patch: res/res_agi.c
cd apps/
rm -f app_waitforsilence.c
wget http://download.vicidial.com/conf/app_waitforsilence.c
cd ../channels/
rm chan_sip.c
wget http://download.vicidial.com/conf/chan_sip.c
cd ../
./configure
make clean
make
make install
make samples
modprobe zaptel
modprobe ztdummy
Add init.d script and add to bootup runlevels
cp /usr/src/asterisk/asterisk-1.4.21.2/contrib/init.d/rc.redhat.asterisk /etc/init.d/asterisk
chkconfig --add asterisk
Installing Sound files
Download the sound files
cd /usr/src
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-ulaw-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-wav-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-gsm-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-ulaw-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-wav-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-gsm-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-gsm-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-ulaw-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-wav-current.tar.gz
Set the sounds in place
cd /var/lib/asterisk/sounds
tar -zxf /usr/src/asterisk-core-sounds-en-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-core-sounds-en-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-core-sounds-en-wav-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-wav-current.tar.gz
mkdir /var/lib/asterisk/mohmp3
mkdir /var/lib/asterisk/quiet-mp3
mkdir /var/lib/asterisk/default
cd /var/lib/asterisk
ln -s mohmp3 default
ln -s moh mohmp3
cd mohmp3
tar -zxf /usr/src/asterisk-moh-opsound-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-moh-opsound-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-moh-opsound-wav-current.tar.gz
rm CHANGES*
rm LICENSE*
rm CREDITS*
cd
/var/lib/asterisk/moh
rm CHANGES*
rm LICENSE*
rm CREDITS*
cd
/var/lib/asterisk/sounds
rm CHANGES*
rm LICENSE*
rm CREDITS*
cd /var/lib/asterisk/quiet-mp3
sox ../mohmp3/macroform-cold_day.wav macroform-cold_day.wav vol 0.25
sox ../mohmp3/macroform-cold_day.gsm macroform-cold_day.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-cold_day.ulaw -t ul macroform-cold_day.ulaw vol 0.25
sox ../mohmp3/macroform-robot_dity.wav macroform-robot_dity.wav vol 0.25
sox ../mohmp3/macroform-robot_dity.gsm macroform-robot_dity.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-robot_dity.ulaw -t ul macroform-robot_dity.ulaw vol 0.25
sox ../mohmp3/macroform-the_simplicity.wav macroform-the_simplicity.wav vol 0.25
sox ../mohmp3/macroform-the_simplicity.gsm macroform-the_simplicity.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-the_simplicity.ulaw -t ul macroform-the_simplicity.ulaw vol 0.25
sox ../mohmp3/reno_project-system.wav reno_project-system.wav vol 0.25
sox ../mohmp3/reno_project-system.gsm reno_project-system.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/reno_project-system.ulaw -t ul reno_project-system.ulaw vol 0.25
sox ../mohmp3/manolo_camp-morning_coffee.wav manolo_camp-morning_coffee.wav vol 0.25
sox ../mohmp3/manolo_camp-morning_coffee.gsm manolo_camp-morning_coffee.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/manolo_camp-morning_coffee.ulaw -t ul manolo_camp-morning_coffee.ulaw vol 0.25
Installing Astguiclient
Installing Astguiclient 2.2.1.
Note: the installer will ask where your web root is located. I use /var/www/html as my web root. This is where the installer will put your web-facing files.
mkdir /usr/src/astguiclient
cd /usr/src/astguiclient
wget http://downloads.sourceforge.net/project/astguiclient/astguiclient_2.2.1.zip
unzip astguiclient_2.2.1.zip
perl install.pl
Download and copy a gsm file
cd /var/lib/asterisk/sounds
wget http://astguiclient.sf.net/conf.gsm
cp conf.gsm park.gsm
Create the database and import the sample data
First, login to mysql to run some commands
mysql -u root -p
Enter these MySQL commands:
CREATE DATABASE `asterisk` DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci;
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@'%' IDENTIFIED BY '1234';
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@localhost IDENTIFIED BY '1234';
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
flush privileges;
SET GLOBAL connect_timeout=60;
use asterisk;
\. /usr/src/astguiclient/extras/MySQL_AST_CREATE_tables.sql
\. /usr/src/astguiclient/extras/sip-iax_phones.sql
\. /usr/src/astguiclient/extras/first_server_install.sql
quit
In the Linux terminal, enter these commands
/usr/share/astguiclient/ADMIN_area_code_populate.pl
cp /usr/src/astguiclient/extras/performance_test_leads.txt /usr/share/astguiclient/LEADS_IN/
/usr/share/astguiclient/VICIDIAL_IN_new_leads_file.pl --forcelistid=107 --forcephonecode=1
Make several entries in the rc.local of your system:
nano /etc/rc.d/rc.local
### sybsys local login
touch /var/lock/subsys/local
# OPTIONAL enable ip_relay(for same-machine trunking and blind monitoring)
# /usr/share/astguiclient/ip_relay/relay_control start 2>/dev/null 1>&2
# Disable console blanking and powersaving
/usr/bin/setterm -blank
/usr/bin/setterm -powersave off
/usr/bin/setterm -powerdown
### start up the MySQL server
/etc/init.d/mysqld start
### start up the apache web server
/etc/init.d/httpd start
### roll the Asterisk logs upon reboot
/usr/share/astguiclient/ADMIN_restart_roll_logs.pl
### clear the server-related records from the database
/usr/share/astguiclient/AST_reset_mysql_vars.pl
### load zaptel drivers
modprobe zaptel
modprobe ztdummy
/sbin/ztcfg -vvvvvvvvvvvv
### sleep for 20 seconds before launching Asterisk
sleep 20
### start up asterisk
/usr/share/astguiclient/start_asterisk_boot.pl
Make several entries in the crontab of your system:
crontab -e
### recording mixing/compressing/ftping scripts
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --GSM
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --GSM
### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl
### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl
### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl
### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl
### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
### fix the vicidial_agent_log once every hour and the full day run at night
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours
## uncomment below if using QueueMetrics
#*/5 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --only-qm-live-call-check
## uncomment below if using Vtiger
#1 1 * * * /usr/share/astguiclient/Vtiger_optimize_all_tables.pl --quiet
### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q
### adjust the GMT offset for the leads in the vicidial_list table
1 1,7 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug
### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl
### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl
## adjust time on the server with ntp
30 * * * * /usr/sbin/ntpdate -u pool.ntp.org 2>/dev/null 1>&2
### VICIDIAL agent time log weekly and daily summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
22 0 * * * /usr/share/astguiclient/AST_agent_day.pl
### VICIDIAL campaign export scripts (OPTIONAL)
#32 0 * * * /usr/share/astguiclient/AST_VDsales_export.pl
#42 0 * * * /usr/share/astguiclient/AST_sourceID_summary_export.pl
### remove old recordings more than 7 days old
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitorDONE -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
### roll logs monthly on high-volume dialing systems
#30 1 1 * * /usr/share/astguiclient/ADMIN_archive_log_tables.pl
### remove old vicidial logs and asterisk logs more than 2 days old
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +2 -print | xargs rm -f
29 0 * * * /usr/bin/find /var/log/asterisk -maxdepth 3 -type f -mtime +2 -print | xargs rm -f
30 0 * * * /usr/bin/find / -maxdepth 1 -name "screenlog.0*" -mtime +4 -print | xargs rm -f
Final Adjustments
It is important to change the externip and localnet values in the sip.conf
The externip needs to be the public ip of your server.
The localnet will consist of the public ip/netmask of your server.
nano /etc/asterisk/sip.conf
externip = 75.75.75.75
localnet=75.75.75.75/255.255.255.248
Run this perl script to update the server_ip fields in the asterisk tables (copy the command as-is)
/usr/share/astguiclient/ADMIN_update_server_ip.pl --old-server_ip=10.10.10.15
Update music on hold configuration
nano /etc/asterisk/musiconhold.conf
;
; Music on Hold -- Sample Configuration
;
[default]
mode=files
directory=/var/lib/asterisk/mohmp3
[quiet]
mode=files
directory=/var/lib/asterisk/quiet-mp3
#include musiconhold-vicidial.conf
* There are other sample configration files in /usr/src/astguiclient/docs/conf_examples/ that you might want to look at and maybe copy from and customize.
Lastly, reboot the machine
reboot
Diagnostics
After reboot, check your logs for any errors, make sure asterisk is up and running. Be proactive and look for problems before you start configuring vicidial.
Run these commands to view log files:
- tail -f -n 50 /var/log/asterisk/messages
- tail -f -n 50 /var/log/messages
- more /var/log/dmesg
- tail -f -n 40 /etc/httpd/logs/error_log
- tail -f -n 40 /var/log/maillog
- tail -f -n 40 /var/log/cron
Run this command:
screen -ls
The output should look similar to this:
There are screens on:
4090.asterisk (Detached)
4077.ASTfastlog (Detached)
8325.ASTsend (Detached)
8322.ASTupdate (Detached)
4004.astshell20110228193500 (Detached)
8334.ASTVDremote (Detached)
8328.ASTlisten (Detached)
12192.ASTVDadapt (Detached)
8331.ASTVDauto (Detached)
9 Sockets in /var/run/screen/S-root.
Start using vicidial
Login to vicidial and configure it.
Add users, campaigns, in-group, DID's, server, etc....
Go to: http://youripaddress/vicidial/admin.php
The default username is: 6666 and the password is: 1234
A note about security
When you get vicidial configured and working, make sure to follow basic common sense server administration rules like setting up a firewall, changing default passwords, disallow remote mysql connections or limiting it, etc...
Dont forget to purchase the Agent and Managers Manual from www.eflo.net.
Last Updated: 09/07/2011
