This is the default behavior of VICIDIAL, as it was designed for use in the United States. Go to the Campaign Detail modification screen and change "Omit Phone Code" fields to "Yes".
My VICIDIAL is doing weird stuff whenever we put more agents on/do more with our server
VICIDIAL/Asterisk is a very load sensitive application; overloading it will cause unusual behavior. Generally, you want your http://en.wikipedia.org/wiki/Load_(computing) Average Load to be 1 or lower for every CPU in your machine. If you are recording every call, consider turning on Recording Delay for your campaign and use the fastest storage system you can afford (15k RPM SCSI would be ideal).
I'm having problems with VICIDIAL version xyx (where xyz is not the current version). Please help!
Please consider upgrading your installation to the current version, as we may have already fixed the problem with the current release.
Hopper Empty
Hopper empty can happen for several reasons:
- Flaw in system (bug): Rare occurrence. (~5%)
- Congestion (rejected calls from provider, bad network connection, etc) This can cause the hopper to drain too quickly (considered a "red light on the dashboard"). (~20%)
- Hopper level too low (should be set at the number of calls you will initiate AT MOST in 1 minute). (~20%)
- NO leads left because all calls have been made (~40%)
- NO leads left because of time settings (~5%)
- NO leads left because of filter settings (~10%)
Troubleshooting
Watch the hopper in the realtime screen for that campaign and watch it load/drain. Observe the fill/drain pattern.
- Does it suddenly empty?
- Does it slowly empty but get to Zero before reloading?
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